Terms of Service

These Terms & Conditions (“Terms,” “Agreement,” or “T&C”) are a binding agreement between Ownly ONCE LLC, doing business as Ownly ONCE Digital Marketing and/or Ownly Marketing (“Ownly ONCE,” “Ownly Marketing,” “we,” “us,” or “our”), and the person or business purchasing, subscribing to, accessing, using, reselling, white-labeling, configuring, or receiving the benefit of our services (“Client,” “you,” or “your”).

By purchasing, subscribing, submitting payment, approving a proposal, signing an agreement, clicking “I agree,” accessing a client portal, using our services, or receiving deliverables from us, you agree to these Terms.

These Terms apply to all Ownly ONCE Digital Marketing services, including but not limited to digital advertising, website services, marketing automation, lead generation, AI tools, landing pages, CRM support, funnels, listings, content creation, social media marketing, print/digital advertising coordination, Local Spotlight campaigns, strategy consulting, reporting, creative services, and related business growth services.

If you do not agree to these Terms, do not purchase, access, or use the services.

1. Acceptance

Client represents that Client is at least eighteen (18) years old and has full legal authority to enter into this Agreement on behalf of themselves or the business they represent.

Client is responsible for all activity conducted by its owners, employees, contractors, agents, customers, vendors, or third parties who access or benefit from the services through Client.

2. Services

Ownly ONCE Digital Marketing provides marketing, advertising, technology, consulting, and business growth services. Services may include, but are not limited to:

• Website design, landing pages, funnels, and optimization
• Digital marketing strategy and campaign setup
• Local Spotlight advertising and promotional placements
• Lead generation and appointment-setting campaigns
• CRM, automation, chatbot, and AI-assisted marketing tools
• Business listings, review, visibility, SEO, and “near me” optimization
• Email, SMS, social media, and content marketing support
• Graphic design, copywriting, video thumbnails, branding, and creative assets
• Reporting, analytics, consulting, and implementation support
• Third-party partner offers, platforms, and promotional programs

The exact scope, pricing, timeline, and deliverables for a specific engagement may be described in a proposal, checkout page, invoice, order form, subscription page, written message, or separate service agreement.

3. No Guarantee of Results

Ownly ONCE does not guarantee any specific result, including but not limited to revenue, profit, sales, leads, appointments, traffic, search rankings, ad performance, return on ad spend, social media engagement, customer acquisition, business growth, funding approval, partner approval, platform approval, or print campaign response rate.

Any examples, case studies, projections, strategies, or estimated results are for educational and planning purposes only. Actual results vary based on your offer, market, location, pricing, reputation, follow-up, competition, budget, website quality, sales process, customer demand, and other factors outside our control.

4. Client Responsibilities

Client agrees to provide accurate, complete, and timely information needed to perform the services.

Client is responsible for:

• Approving content, designs, ads, offers, and messaging
• Providing access to websites, domains, social media accounts, ad accounts, CRMs, calendars, analytics, payment systems, business profiles, and other tools when needed
• Ensuring all business claims, promotions, pricing, licenses, disclosures, testimonials, and offers are accurate and legally compliant
• Responding promptly to requests for approval or missing information
• Following up with leads, prospects, appointments, and customers
• Maintaining active payment methods
• Complying with all laws, platform rules, and industry regulations

Delays caused by Client’s lack of response, missing access, incomplete information, rejected approvals, platform reviews, third-party outages, or business-side issues are not the responsibility of Ownly ONCE.

5. Accounts, Access, and Credentials

Client may be required to provide access to third-party accounts or platforms. Client represents that it has authority to grant such access.

Client is responsible for maintaining the security of its passwords, logins, API keys, CRM accounts, social media accounts, ad accounts, and connected tools.

Ownly ONCE is not responsible for losses caused by unauthorized access, weak passwords, prior account issues, third-party platform suspensions, hacked accounts, or Client’s failure to secure its own systems.

6. Third-Party Platforms and Providers

Many services depend on third-party platforms, including but not limited to Google, Meta, YouTube, TikTok, LinkedIn, Stripe, GoHighLevel, Calendly, Zoom, web hosts, domain providers, email platforms, SMS platforms, print vendors, CRM providers, AI providers, directory networks, and advertising networks.

Client understands that these third-party providers have their own rules, pricing, policies, approval standards, account restrictions, outages, review processes, and service limitations.

Ownly ONCE is not responsible for third-party platform decisions, including account suspensions, ad disapprovals, policy changes, algorithm changes, ranking changes, delivery delays, listing removals, email deliverability issues, SMS filtering, website hosting outages, payment processor holds, print vendor delays, software bugs, or AI errors.

7. Subscriptions, Billing, and Renewal

Unless otherwise stated in writing, services may be billed as one-time fees, monthly subscriptions, annual subscriptions, setup fees, management fees, campaign fees, print fees, creative fees, consulting fees, or usage-based fees.

By submitting payment, Client authorizes Ownly ONCE and its payment processors to charge Client’s selected payment method for all applicable fees.

Subscriptions automatically renew unless canceled according to the cancellation terms below.

Client is responsible for keeping payment information current. If payment fails, Ownly ONCE may pause, suspend, remove, or terminate services until payment is resolved.

8. Refunds

Unless otherwise stated in a specific written agreement, all purchases are final and non-refundable once work has started, access has been granted, setup has begun, strategy has been delivered, creative work has started, ad space has been reserved, print production has begun, or third-party costs have been incurred.

For Local Spotlight or print-related campaigns, cancellations or refunds may not be available after the applicable approval, production, or vendor deadline. Print-related services may carry stricter refund rules because printing, mailing, design, placement, and vendor coordination costs can become non-recoverable quickly.

For digital-only services, Ownly ONCE may, at its discretion, allow cancellation within a limited written window if no work has begun and no third-party costs have been incurred.

Chargebacks filed without first contacting Ownly ONCE in good faith may be treated as a breach of this Agreement.

Billing issues should be submitted to admin@ownly1nce.com or by calling 941-277-9876.

9. Cancellation

Unless otherwise stated in writing, monthly services require at least thirty (30) days’ written notice before the next billing date to cancel.

Cancellation does not relieve Client of amounts already owed, charges already incurred, minimum commitments, third-party costs, print costs, ad spend, or work already performed.

Upon cancellation, Ownly ONCE may stop services, remove hosted assets, disconnect integrations, pause campaigns, revoke access, remove widgets, stop reporting, and discontinue support.

Client is responsible for exporting any desired data before cancellation.

10. Creative Work, Revisions, and Approvals

Ownly ONCE may provide creative work including graphics, copy, ads, websites, thumbnails, videos, landing pages, emails, SMS messages, funnels, and other marketing assets.

Client is responsible for reviewing and approving all creative work before publication, launch, printing, mailing, or distribution.

Once Client approves an item, Client accepts responsibility for the accuracy of names, phone numbers, addresses, pricing, offers, spelling, claims, logos, links, disclaimers, and required legal language.

Revisions may be limited based on the service purchased. Unlimited revisions only apply when expressly stated in writing and may still be subject to reasonable limits, turnaround times, and scope boundaries.

11. Local Spotlight and Advertising Placements

If Client purchases Local Spotlight, postcard, app placement, digital ad placement, category exclusivity, or other promotional placement, the placement details will be governed by the specific offer, invoice, proposal, or campaign page.

Client understands that:

• Category exclusivity may apply only to the selected market, campaign, category, and time period
• Print campaigns are subject to production deadlines
• Mailing dates are estimates and may be affected by USPS, vendors, weather, production timing, or other external factors
• Digital placements may be updated, changed, paused, or replaced as needed
• Audience size, impressions, views, responses, and conversions are not guaranteed

12. Marketing Communications

By purchasing, opting in, booking a call, filling out a form, submitting information, or using the services, Client consents to receive communications from Ownly ONCE by email, phone, SMS, voicemail, direct message, platform notification, or other electronic means.

Client may opt out of marketing communications where required by law. Transactional, billing, account, legal, operational, and service-related messages may still be sent.

Client is responsible for obtaining any required consent before uploading, importing, contacting, texting, emailing, calling, or marketing to leads, customers, prospects, or contacts through any Ownly ONCE-supported system.

13. AI Tools and Automation

Some services may use AI-assisted tools for content creation, chatbots, voice agents, reporting, lead routing, strategy, data analysis, personalization, or automation.

Client understands that AI-generated content may contain errors, omissions, inaccurate statements, biased outputs, or unsuitable recommendations.

Client is responsible for reviewing and approving AI-generated content before using it publicly or relying on it for business, legal, financial, medical, tax, insurance, or compliance decisions.

Ownly ONCE does not guarantee that AI tools will produce accurate, complete, compliant, uninterrupted, or error-free results.

14. Data Use

Ownly ONCE may collect, receive, store, process, transmit, and use information necessary to provide and improve services, manage accounts, process payments, communicate with Client, maintain integrations, provide support, generate reports, improve marketing systems, analyze performance, and comply with legal obligations.

This may include business information, contact information, campaign data, website data, analytics, CRM data, lead information, call records, chatbot transcripts, form submissions, email/SMS engagement, advertising data, and other service-related information.

Ownly ONCE may use aggregated or de-identified data to improve services, develop benchmarks, improve AI tools, analyze performance trends, and create internal business insights.

Where Ownly ONCE publishes a separate Privacy Policy, that Privacy Policy also applies.

15. Intellectual Property

Ownly ONCE retains ownership of its pre-existing intellectual property, including systems, strategies, processes, frameworks, templates, copy structures, automations, workflows, software configurations, training materials, methods, scripts, business models, designs, and marketing concepts.

Client retains ownership of Client’s own logos, brand assets, trademarks, business information, and materials provided to Ownly ONCE.

Unless otherwise stated in writing, final approved creative deliverables created specifically for Client may be used by Client for its business after full payment has been received.

Client may not resell, sublicense, copy, reverse engineer, or redistribute Ownly ONCE systems, templates, workflows, internal processes, automation structures, or proprietary materials without written permission.

16. Portfolio Rights

Unless Client provides written notice requesting otherwise, Client grants Ownly ONCE permission to use Client’s business name, logo, project examples, screenshots, campaign summaries, before-and-after examples, and general performance highlights in portfolios, case studies, marketing materials, sales presentations, and promotional content.

Ownly ONCE will not knowingly disclose confidential financial information or sensitive private data without permission.

17. Prohibited Uses

Client may not use the services to:

• Violate any law or regulation
• Send spam or unlawful communications
• Make false or misleading claims
• Infringe intellectual property rights
• Promote illegal products or services
• Harass, defame, threaten, or abuse others
• Upload malware, spyware, or harmful code
• Misrepresent identity, authority, pricing, testimonials, endorsements, or results
• Violate advertising, telemarketing, email, SMS, privacy, healthcare, financial, insurance, legal, franchise, MLM, or platform-specific rules
• Use the services in a way that creates legal, reputational, technical, or financial risk for Ownly ONCE

Ownly ONCE may suspend or terminate services if Client’s activity creates risk or violates these Terms.

18. Compliance

Client is solely responsible for ensuring that its business, offers, claims, ads, products, services, disclaimers, testimonials, licenses, insurance, privacy notices, accessibility statements, and customer communications comply with all applicable laws and platform rules.

Ownly ONCE does not provide legal, tax, financial, medical, insurance, investment, or regulatory advice unless expressly stated in a separate professional engagement.

19. Disclaimer of Warranties

To the fullest extent permitted by law, all services, software, platforms, creative work, consulting, marketing materials, AI tools, reports, recommendations, campaigns, and deliverables are provided “as is” and “as available.”

Ownly ONCE disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, uninterrupted service, error-free operation, and specific business outcomes.

20. Limitation of Liability

To the fullest extent permitted by law, Ownly ONCE will not be liable for indirect, incidental, special, consequential, punitive, exemplary, or non-direct damages, including lost profits, lost revenue, lost data, lost goodwill, lost business opportunity, advertising losses, platform suspensions, account restrictions, or downtime.

Ownly ONCE’s total liability for any claim related to the services shall not exceed the amount Client paid to Ownly ONCE for the specific service giving rise to the claim during the three (3) months before the event giving rise to the claim, unless a different limit is required by law.

21. Indemnification

Client agrees to defend, indemnify, and hold harmless Ownly ONCE LLC, its owners, officers, contractors, partners, vendors, affiliates, service providers, and representatives from claims, damages, losses, liabilities, costs, expenses, and attorneys’ fees arising out of or related to:

• Client’s use of the services
• Client’s business, products, services, claims, offers, or communications
• Content, data, access, or materials provided by Client
• Client’s violation of law or platform rules
• Client’s breach of these Terms
• Client’s customers, leads, users, recipients, or prospects
• Unauthorized use of third-party content, data, images, logos, lists, or platforms
• Chargebacks, complaints, investigations, or disputes caused by Client’s business activities

22. Termination

Ownly ONCE may suspend or terminate services immediately for non-payment, abuse, fraud, chargebacks, legal risk, platform violations, reputational risk, unauthorized use, harassment, non-cooperation, or any conduct Ownly ONCE determines to be harmful, unlawful, risky, or disruptive.

Sections related to payment, refunds, intellectual property, confidentiality, data use, disclaimers, limitation of liability, indemnification, dispute resolution, and accrued rights survive termination.

23. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Unless otherwise required by law, the parties agree that any dispute shall be handled in the state or federal courts located in Florida.

24. Dispute Resolution

Before filing any claim, Client agrees to contact Ownly ONCE in writing and attempt to resolve the dispute informally.

Dispute notices should be sent to Ownly ONCE LLC at admin@ownly1nce.com.

Optional attorney-review language may be added here for binding arbitration, class-action waiver, jury-trial waiver, venue, and opt-out procedure.

25. Changes to These Terms

Ownly ONCE may update these Terms at any time by posting a revised version on its website, client portal, checkout page, or by sending notice to the email address associated with Client’s account.

Continued use of the services after updates are posted or sent means Client accepts the updated Terms.

26. Contact Information